WHAT YOU CAN EXPECT FROM US...
Radmere Medical aims to provide the right care at the right time and in the right place for all its patients. Radmere works to the following quality standards by which we will be measured:
Call Answering - when making a booking with Radmere you can expect: 75% of calls to be answered within 20 seconds; 75% of call to be answered by a person unless outside of working hours when an automated service will be available.
Journeys - although distance and travel conditions must be taken into consideration we will always do our best to ensure that your journey is as comfortable as possible.
Appointments - you can expect to arrive no more than 45 minutes before or 15 minutes after your appointment time on 90% of occasions.
Hospital Collections - from the point at which we are notified of your readiness we will be with you within 60 minutes on 80% of occasions and no longer than 90 minutes on any occasion.
If things go wrong - we hope that all aspects of your experience with us run smoothly, however should anything go wrong and you wish to make a complaint we will ensure that 95% of any complaints received are acknowledged within one working day of the complaint being received (please provide us with a telephone or email contact to help us respond to you promptly). Although some complaints may take longer to resolve than others we aim to ensure that at least 80% of any complaints received are fully resolved within 40 working days.
Information Security - Radmere is registered as a Data Controller with the ICO (reg no: ZA201427) and works to current Data Protection legislation. Any personal or sensitive information collected or required by Radmere to provide high quality non-emergency Patient Transport services will be kept securely and confidentially, will only be used for this purpose and will be destroyed when over 2 years old. For further details on how Radmere collects and processes personal or sensitive information please see our Data Protection Statement.
Radmere has also achieved and maintains Cyber Essentials and IASME certfications as part of our commitment to a high standard of Information Governance and Security. Should you have any questions or concerns relating to Radmere's processing of personal information please Contact Us or email DataProtection@RadmereMedical.co.uk.
All crews are fully checked (DBS) and trained, we advocate all staff continue their professional development and we support crew members in this endeavour.
Radmere Medical Paramedics are HCPC registered.
Radmere Medical Technicians are IHCD trained.
Radmere Medical PTS crew are trained in house by qualified tutors.
Our Medical Director and Clinical Lead ensure that all clinical governance is appropriately dealt with and Management are held accountable for any required actions.
MANAGING DIRECTOR & CLINICAL LEAD